HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
With the significant volume of orders received daily, we strive to have all orders fulfilled within 2 business days of receipt. An additional 2-7 days are then required for delivery depending on shipping method chosen.
HOW DO I CANCEL OR CHANGE MY ORDER?
Unfortunately, we are unable to make changes to orders once they have been placed. In regards to an error with a mailing address, your order will be shipped to the address provided on the order and then, be returned to our warehouse. In this case, we will contact you for a new mailing address. A new shipment will then have to be generated and an additional shipping charge will apply.
I HAVE QUESTIONS REGARDING MY ORDER WHO SHOULD I CONTACT?
If you have any questions regarding your order, please e-mail firstname.lastname@example.org and allow 1-2 business days for a reply from one of our customer care team members.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following forms of payment for online transactions: MasterCard, Visa & Discover.
ARE THERE PRICE ADJUSTMENTS IF AN ITEM I PURCHASED GOES ON SALE?
At this time, we do not offer price adjustments.
IS YOUR WEBSITE SECURE?
DLUX FLAIR is committed to protecting your personal information and providing a secure online shopping experience. We use industry standard encryption + password protection technologies such as an SSL (Secure Socket Layer). This is a technology used by online sites to provide secure online transactions.
WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD PARTIES?
At DLUX FLAIR, we value your privacy. It is our policy never to trade personal information with any third parties.
MAY I STILL ORDER IF I LIVE OUTSIDE THE UNITED STATES?
If you live outside the United States, please contact us via email to purchase items and to calculate shipping. We ship items internationally via USPS. International shipping with insurance will depend on the value of the item.
All orders shipped internationally are subject to additional charge based on taxes, tariffs and duties put into place by the country. DLUX FLAIR is not associated with these fees. All fees are to be paid for the customer at the time of delivery.
*For your protection, we will not ship merchandise if we are unable to verify your billing address.
*Shipping methods are subject to change depending on final destination.
HOW DO I TRACK MY ORDER STATUS?
You will receive an email containing your tracking number once your order ships. If you have questions about the shipment of your order, please contact one of our customer care team members at email@example.com and allow 1-2 business days for a reply.
WHAT COULD DELAY MY ORDER?
During periods of increased demand, including holidays, new product launches, or major weather occurrences, you may experience a delay in the shipment of your order. We strive to always ship available items within 1-2 business days of order submission. Please allow additional time for shipping, based on your preferred selected shipping method.